1. Overview

This Return & Refund Policy governs transactions conducted through the Solar Wind Mart bidding platform. Since the platform operates as a facilitator between buyers, vendors, and agents, return and refund terms may vary depending on the nature of the bid and agreement.

2. Applicability

• This policy applies only to services and transactions initiated via the bidding module
• Final return terms depend on agreements between buyer and vendor
• Platform fees are governed separately under payment terms

3. Cancellation Policy

• Bids can be withdrawn before the submission deadline
• Once a bid is accepted, cancellation requires mutual agreement
• Buyers may cancel requests before vendor confirmation
• Repeated cancellations may lead to account restrictions

4. Refund Policy

• Platform service fees are generally non-refundable
• Refunds for services/products depend on vendor-specific terms
• Refund requests must be initiated within agreed timelines
• Approved refunds will be processed via original payment method

5. Return Conditions (For Products)

• Product must be unused and in original condition
• Return requests must include valid proof (invoice, images, etc.)
• Return logistics (pickup/shipping) must be agreed between parties

6. Dispute Resolution

In case of disputes:

• Users should first attempt direct resolution
• Platform may assist as a mediator if required
• Final resolution depends on submitted evidence and agreement terms

7. Non-Eligible Cases

• Change of mind after bid acceptance
• Incorrect bids submitted by user
• Delays caused by external factors (logistics, weather, etc.)

8. Platform Limitation

Solar Wind Mart acts only as a facilitator and does not guarantee returns, refunds, or product quality unless explicitly stated.

9. Policy Updates

The platform reserves the right to modify this policy at any time. Continued use of the platform implies acceptance of updated terms.

10. Contact Support

Email: info@solarwindmart.com

Support Hours: Mon–Fri, 9 AM – 6 PM